Returns & Exchanges

At Tracey, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Request

Log into your account and select the items you wish to return from your order history to generate a return authorization.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Label

Print the prepaid shipping label provided in your email and secure it firmly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing